Nayburlee Privacy Policy

Effective Date: 25 May 2025

Welcome to Nayburlee – Creative & Hybrid Spaces, On Demand! Your privacy is important to us, and we’re committed to protecting your personal information while you explore and book dynamic spaces through our platform. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information.

This Privacy Policy is designed to comply with the Protection of Personal Information Act, 2013 (“POPIA”) of South Africa.

1. Information We Collect

Personal Information
When you interact with Nayburlee (for example, initiating a space request, signing up, contacting us, or making a booking which includes making a payment), we may collect details such as:

  • Your Name
  • Email Address
  • Phone Number
  • Card Details
  • Any other information you voluntarily provide

Usage Data
We automatically collect information about how you use our site. This includes:

  • Browser type, IP address, and device details
  • Pages visited and interactions with our content (via cookies and similar technologies)

Booking and Listing Data
For users booking spaces and landlords listing properties, we collect details relevant to your inquiry or listing (e.g., booking preferences, listing descriptions, images, etc.).

How We Handle Contact Information

For Guests/Users: Your email address and phone number are kept private and are never shared publicly or with landlords. They are only used for booking communication and are stored securely.

For Landlords: Your email address and phone number may be displayed publicly on your listings so guests can contact you directly. We encourage landlords to use business or public contact details for their listings, not personal information.

2. How We Use Your Information

  • Provide Our Services: Process bookings, manage listings, and help match you with spaces that suit your needs.
  • Communicate With You: Send you updates, notifications, and promotional materials. (Make sure you provide an email you frequently check!)
  • Improve Our Platform: Understand user interactions to enhance our services and deliver a more personalised experience.
  • Ensure Security: Monitor and improve our site’s safety and protect against fraudulent activities.

Lawful Grounds for Processing

We process your personal information only when there is a lawful basis to do so, including:

  • Consent: Where you have given us explicit permission.
  • Contract: Where processing is necessary to perform our contract with you (e.g., to provide booking services).
  • Legal Obligation: Where we are required to comply with the law.
  • Legitimate Interest: Where it is in our legitimate business interests and your rights do not override those interests.

3. Data Sharing and Disclosure

We respect your privacy and do not sell your personal information. We may share your data only in the following instances:

  • Trusted Service Providers: With partners who help us operate our services, under strict confidentiality agreements.
  • Legal Requirements: When required by law or to protect the rights, property, or safety of Nayburlee, our users, or others.
  • Consent-Based Sharing: With your explicit consent when needed.

4. Data Security

We implement industry-standard security measures to protect your information. Although we strive for maximum security, no method is completely foolproof. By using our platform, you acknowledge this risk.

5. Your Rights Under POPIA

  • Access: You may request a copy of the personal information we hold about you.
  • Correction: You may ask us to correct or update your personal information.
  • Deletion: You may request that we delete your personal information, subject to legal requirements.
  • Objection: You may object to the processing of your personal information in certain circumstances.
  • Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time.
  • Data Portability: You may request your personal information in a structured, commonly used format.
  • Complaint: You have the right to lodge a complaint with the Information Regulator (South Africa) if you believe your data has been unlawfully processed.

6. Cookies and Tracking Technologies

Our site uses cookies to enhance your experience and monitor site usage. You can adjust your cookie settings at any time through your browser preferences. Note that disabling cookies may affect site functionality. For more information, please see our Cookie Policy.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by law. When your information is no longer needed, it will be securely deleted or anonymised.

8. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from anyone under 16. If you believe we have inadvertently collected such information, please contact us immediately at match@nayburlee.co.za.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any material changes will be posted on this page along with a new effective date. For significant changes, we may notify you by email (if you have provided one), by displaying a prominent notice on the Platform, or via a banner on the website. Please check back periodically to stay informed.

10. Contact Us

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, or wish to exercise any of your rights under POPIA, please reach out to us at:
Email: match@nayburlee.co.za

Thank you for trusting Nayburlee. We’re here to help you discover and book spaces that inspire innovation.